Things That I Have Learned From My Call Center Experiences
I have worked for more than three years as a call center agent, with two different big companies and a small one that just started out to expand. I have stayed for three consecutive years with an American call center company, five months with a British, and four months with an Australian call center company. It was such a nice experience because apart from the good pay, each of the three companies were from three different continents that have different English accents, so I had the opportunity to learn three different accents. It was full of memories, good ones and bad ones, but it substantially helped me as a communicator, and now as a writer. The American company that I have worked with for my first time as an agent was an outbound call center. We did surveys and interviews with American households everyday. At first, I was thrilled of how I was going to handle the flow of conversation with the American people especially with the irate ones. Irate respondents (that is what we call