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Showing posts from December, 2010

Things That I Have Learned From My Call Center Experiences

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I have worked for more than three years as a call center agent, with two different big companies and a small one that just started out to expand. I have stayed for three consecutive years with an American call center company, five months with a British, and four months with an Australian call center company. It was such a nice experience because apart from the good pay, each of the three companies were from three different continents that have different English accents, so I had the opportunity to learn three different accents. It was full of memories, good ones and bad ones, but it substantially helped me as a communicator, and now as a writer. The American company that I have worked with for my first time as an agent was an outbound call center. We did surveys and interviews with American households everyday. At first, I was thrilled of how I was going to handle the flow of conversation with the American people especially with the irate ones. Irate respondents (that is what we call

I Live a Simple Life

I live a simple life. I do not wear fancy clothes , I am comfortable wearing plain polo shirts and pants. I do not wear high-heeled shoes, I can can walk fast and easy with flat sandals. I do not wear make-up, I believe that simplicity is beauty . I do not own a car, I can ride a tricycle and jeepney. I do not eat at cozy restaurant for fine dining, I crave for simple, yet healthy Filipino foods. I do not have a managerial or supervisory job, but I am being paid for my talent and excellent skills (huh! excellent!).